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No voice instructions in Google maps

Franco999
Level 2: Apprentice
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on ‎03-05-2017 07:23

on ‎03-05-2017 07:23

Please can anyone help?  I have a Sony Xperia Z5 compact that I have started to use for navigating since my Garmin sat nav stopped working. 
 
The Maps app is version 9.51.1 (#951100223).  In navigation settings, I can only sometimes hear the voice when I 'play test sound' and it never gives voice instructions when I am navigating.  The voice setting is 'louder' and NOT muted.  The GPS works fine.
 
I considered uninstalling the app and then reinstalling, but I have only the choice of 'disable' or 'force stop'.
 
What can I do to solve the problem?
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MI5
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on ‎20-05-2017 10:24

on ‎20-05-2017 10:24

Sounds like a phone issue as there is nothing else to try but if you can get voice instructions when not connected to car it may be something you're doing wrong or it's just not compatible with your car.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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on ‎22-05-2017 08:42

on ‎22-05-2017 08:42

Have you checked the media volume when you are using it?
Navigation instructions are treated as media volume and not call volume.
In Waze, there are also different options for volume: sounds on (you hear instructions and alerts), alerts only (over speed limit, hazard ahead) and sound off.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MercedesS
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on ‎25-05-2017 16:33

on ‎25-05-2017 16:33

@Franco999 wrote:

I think that the voice has a mind of her own and I shall call her Chucky!

Hello @Franco999, how is going? Please let us know so we all learn Happy Dance

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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