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No signal

Mrsellenmcsherr
Level 1: Joiner
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I haven't had any signal for 2days my son my husband all 02 have signal iv tried turning my phone off and on still no good why

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Cleoriff
Level 94: Supreme
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@Mrsellenmcsherr 
there may be a mast not working in your area. Check these guides. Guide: How can I sort out my network issues? and Guide: Is the network down for me or everyone? 

Also download the O2 My network app, where you can report problems and be updated.

https://www.o2.co.uk/apps/my-network 

Veritas Numquam Perit

Girl in a jacket
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Enlli
Level 69: Guiding Light
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As your son and husband have signal on O2 can I suggest as an experiment you put your husbands SIM in your phone.

If it works then the likelihood is you have a SIM / Account problem

If things are the same the fault is likely to be your phone.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Breanna
Former Staff
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Hi @Mrsellenmcsherr were you able to try out another SIM to see if the that works?

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