No Data Samsung S7 Edge

Anonymous · ‎21-08-2017

Hi

Since Saturday I haven't been able to receive any data on my phone. Everything says its connected to O2, data is turned on, I've restarted everything, did a hard reset as well but still nothing. I have checked the O2 coverage in my area and it says its all fine, no reported issues and no maintance going on.

Can anyone help? This is extremely frustrating and I am going away on Wednesday, so no time to take this to a shop, which I couldn't do anyway because of working hours.

Thanks

Anonymous · ‎21-08-2017

Oh and FYI my data renewed on Friday, I have over 3GB available, so its not a case of just running out.

jonsie · ‎21-08-2017

First off, try texting ACTIVE to 2020, save the settings and reboot the phone. Then check again

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-08-2017

Have you recently changed phones or tariff?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎23-08-2017

Hello @Anonymous,

Please let us know how it goes so we can help you

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