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Anonymous
Posts: 0

New Android update issues.

Hello i don't know if you can help me, but my phone updated to the latest andriod version with in the last week, since the update, i keep having issues with my internet connection on my phone, with the signal dropping, phone changing to E or it has a H+ with 2-3 bars and nothing happens, like the moblie data is turned off.

I know its not a network issue as the phone takes around 2-3 min's to load a web page up on wifi too, thats if it loads up, apps like whattsapp can take 5 mins to send a message or it just comes up with connection problem, page cant load.

 

Is there any way to uninstall the new android update as its used my phone useless and its becoming a problem as i need it for work.

 

Many thanks Terry.

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Posts: 100,581
Topics: 546
Solutions: 12,789
Registered: ‎04-04-2012

Re: New Android update issues.

You don't say which phone you have but often, after a major update, you need to do a factory reset.
Make sure you backup your data first though as it will wipe all user files off the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,722
Topics: 729
Registered: ‎14-01-2013

Re: New Android update issues.

I just PM'd you to answer this ...but I needn't have bothered ...you already had...Smiley Tongue

*The Game Is On*

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Anonymous
Posts: 0

Re: New Android update issues.

Hiya, thank you for your quick reply, its a Galaxy S6, im just about to give it a factory rest now :-)

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Posts: 100,581
Topics: 546
Solutions: 12,789
Registered: ‎04-04-2012

Re: New Android update issues.

Samsung are notorious for this issue so it will definitely fix it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: New Android update issues.

After the reboot, it still seems funny with the network signal, but it seems to be working with the wifi now, i have noticed a change with some of my icons too.

 

Anyway thank you for your help, i see how it goes over the next few days and let you know :-)

Many thanks, Terry.

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Posts: 86,722
Topics: 729
Registered: ‎14-01-2013

Re: New Android update issues.

Good to hear @Anonymous. Welcome to the forum by the way...Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 100,581
Topics: 546
Solutions: 12,789
Registered: ‎04-04-2012

Re: New Android update issues.

Let us know how it.goes for you please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,881
Registered: ‎18-02-2016

Re: New Android update issues.

Hi @Anonymous how are you getting on with this issue? Are you still having difficulties wit your handset? 

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