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Network Unlock

Anonymous
Not applicable
Hi
Hope someone can help me with this. I've got a HTC one that i bought earlier this year on a new refresh account. I'm due to go abroad end of August and want to use it abroad. I've now filled in the online unlock request form twice and have not received a code to unlock the phone. I first requested this in May and then again in June and have not heard anything since.
Can anyone point me in the right direction on how I can get this sorted as I don't really fancy paying the high roaming charges whilst abroad.
Any help/advice will be greatly appreciated
Ash
Message 1 of 28
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MI5
Level 94: Supreme
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Try another sim in it anyway - It might just be unlocked already....
Have you not had any emails at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 28
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Anonymous
Not applicable
I did try that but it's locked usually they've been unlocked but no emails yet
Message 12 of 28
2,008 Views

Anonymous
Not applicable
Nothing in any spam folders ?
Message 13 of 28
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MI5
Level 94: Supreme
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It's strange that no emails have been received as usually you would at least get a refusal email if application was not successful.
Have you checked any spam folders?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 28
2,003 Views

Anonymous
Not applicable

I have the same problem with my samsung note2.  I have been given a code that did noy work and despite having call 202 and reasssured on more than 3 occasions (last 2 occasions - was promised that this would be escalated!!) that I would receive a email.  I'm still waiting!!!, Yes I have checked my junk folder.

Message 15 of 28
1,993 Views

Anonymous
Not applicable
Ok well let's hope this occasion will be successful. slight_smile
Message 16 of 28
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

I have the same problem with my samsung note2.  I have been given a code that did noy work and despite having call 202 and reasssured on more than 3 occasions (last 2 occasions - was promised that this would be escalated!!) that I would receive a email.  I'm still waiting!!!, Yes I have checked my junk folder.


Have you tried a different sim too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 28
1,987 Views

Anonymous
Not applicable
I've not received any emails at all checked spam too.
The guy on web chat said that on the system it says "not completed" and will make sure that it's done within 7 days and apologised for the delay
Message 18 of 28
1,981 Views

Anonymous
Not applicable
Then as it's not completed it's more likely it's not going to accept another networks SIM card. 😞
Message 19 of 28
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Anonymous
Not applicable
What would be the reason for that?
Message 20 of 28
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