Solved: Re: Network Unlock - Page 2

Anonymous · ‎06-07-2014

Hi
Hope someone can help me with this. I've got a HTC one that i bought earlier this year on a new refresh account. I'm due to go abroad end of August and want to use it abroad. I've now filled in the online unlock request form twice and have not received a code to unlock the phone. I first requested this in May and then again in June and have not heard anything since.
Can anyone point me in the right direction on how I can get this sorted as I don't really fancy paying the high roaming charges whilst abroad.
Any help/advice will be greatly appreciated
Ash

MI5 · ‎06-07-2014

Try another sim in it anyway - It might just be unlocked already....
Have you not had any emails at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-07-2014

I did try that but it's locked usually they've been unlocked but no emails yet

Anonymous · ‎06-07-2014

Nothing in any spam folders ?

MI5 · ‎06-07-2014

It's strange that no emails have been received as usually you would at least get a refusal email if application was not successful.
Have you checked any spam folders?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-07-2014

I have the same problem with my samsung note2. I have been given a code that did noy work and despite having call 202 and reasssured on more than 3 occasions (last 2 occasions - was promised that this would be escalated!!) that I would receive a email. I'm still waiting!!!, Yes I have checked my junk folder.

Anonymous · ‎06-07-2014

Ok well let's hope this occasion will be successful.

MI5 · ‎06-07-2014

@Anonymous wrote:
I have the same problem with my samsung note2. I have been given a code that did noy work and despite having call 202 and reasssured on more than 3 occasions (last 2 occasions - was promised that this would be escalated!!) that I would receive a email. I'm still waiting!!!, Yes I have checked my junk folder.

Have you tried a different sim too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-07-2014

I've not received any emails at all checked spam too.
The guy on web chat said that on the system it says "not completed" and will make sure that it's done within 7 days and apologised for the delay

Anonymous · ‎06-07-2014

Then as it's not completed it's more likely it's not going to accept another networks SIM card. 😞

Anonymous · ‎06-07-2014

What would be the reason for that?

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