NO PHONE SIGNAL!!!!

[Anonymous]

Can someone help? I do not have any signal on my samsung galaxy mini and have to make calls outside, even then i only have two bars of signal. The coverage apparently in my area is good in and out doors. Why is my signal so poor. Even when i am out and about in other areas the signal is weak. I have even sat next to someone else with O2 and their signal is excellent when i have none!! What is the problem??

[Anonymous]

Hi.

Try the generic solutions in this thread

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Also try turning your phone off and on to reboot it.

Sometimes this soft reset can help.

And in extreme cases a hard reset but do make a back up first.

Try your sim in another phone to rule out a faulty sim. Process of elimination.

If it is the phone then contacting the manufacturer for a diagnostic check can help. This is done by contacting them on their uk support page.

[Anonymous]

Hi this link will show you if there are any problems in your area http://status.o2.co.uk/
Although if it's happening elsewhere it could be a phone or SIM card fault I would try getting a new sim first as it's free

[adamtemp64]

work through this self help guide it could be sim / handset related if others on o2 are fine http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[Anonymous]

Thanks for advice..... looks like its the phone as all checks suggested bears no solution.

[Anonymous · Accepted solution]

No worries.

Use the uk manufactures support page.

O2 have a repair service but we suggest using the manufacturer.

[Anonymous]

Link http://www.samsung.com/uk/support/

[Anonymous]

Please follow bobs advice and go direct to samsung hope you get it sorted

[Anonymous]

Will do. I will let you know the outcome as and when. Thanks again.

[Anonymous]

No worries.

Fingers crossed and take care.