Solved: Moving sim card to a new phone

Anonymous · ‎20-11-2016

I have recently move my simcard from a Samsung SM-G900F to a Samsung GT-19100P ( my wife's old phone which has not been used for approx a year). It is still showing my wifes designated email address and there appears no way of chaninging this, also the software does not appear to have been updated.

I can send/receive phone calls and texts although my wife's old texts are still showing.

Please advise how to move forward.

jonsie · ‎20-11-2016

Best option is a factory reset and set up as new.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎20-11-2016

Best option is a factory reset and set up as new.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-11-2016

If you do a factory reset from Settings >Security it will wipe everything from the phone and allow you to enter your own gmail and other personal details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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