Message "sorry your call cannot be continued"

Anonymous · ‎29-10-2017

Hi.
While I calling a certain numer the only I can hear is "sorry your call cannot be continued". The number I want to call is on 3 network, this problem started about week ago. It never happened before, always everything was fine.

MI5 · ‎29-10-2017

Maybe that number has blocked you by accident.
Ask them to check their blocked calls list.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-10-2017

Number belong to my boyfriend so it is not that. And just to make sure - we already checked that;)

jonsie · ‎29-10-2017

If its just the one number it's likely a blocking issue. Have you checked both phones? Both of you try deleting each other's contact details and re-entering them.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎29-10-2017

Have you contacted 3 about this, as it sounds like a block possibly at Network level, so would start with 3

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Martin-O2 · ‎30-10-2017

Hey @Anonymous How are you getting on with this issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎30-10-2017

We deleted each other numbers than put it again but the issue still exist. Unfortunatelly we can't go to 3 untill Sunday so it leave us with texting each other till then.

MI5 · ‎30-10-2017

You can call their customer services on 333 from a Three phone.
That will be more useful than going in store tbh.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-10-2017

Thanks, we try that

Anonymous · ‎01-11-2017

I have the same issue. I was told (on Live Chat) that its a 3 Mobile network issue that they are working to fix ASAP.

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Message "sorry your call cannot be continued"

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