Mck code required for phone

[An0]

I have decided to leave O2

But my phone is locked to o2

I recieved and unlatch code, but this code did not work,

My phone is now locked to o2 according to what I can find out by searching  on the Internet. I have found out that i need an mck code.

I have asked o2 customer service twice now on the phone, but they do not seem to know what an Mck code is.

I also went on the samsung web site and on their support they say they do not provide mck codes and have to contact the provider o2.

I did get an email from o2 saying they would be contacting samsung. This has been going on for over a week now,

Any help sorting this would be appreciated

[gmarkj · Accepted solution]

I'll bring in the big guns for this one @An0 

Look out for a message on the community - it's the envelope icon in the top right when you log in. There will be a number in a red circle when you get a message.

Can you help with an MCK @Martin-O2 @RafaC @Breanna ?

[Breanna]

Thanks @gmarkj. I'll pick this up.

@An0 I'll send you a message to get some details.

[An0]

Bre

Thanks for your help with this,

The MCK code you provided worked,

[Breanna]

Good to hear it worked with no issues. And thanks for updating us @An0!

[GILSS]

I have the same problem 

Could you help me? @Breanna 

[MI5]

@Breanna