This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

MMS settings on Samsung GT-S3650 not working

Go to solution
Anonymous
Not applicable

on ‎08-02-2013 10:40

on ‎08-02-2013 10:40

My husband and I have identical mobiles, the Samsung GT-S3650. They are both on O2. As far as we can tell, they both have the same settings for MMS. I can send and receive picture messages. My husband cannot. When I send him a picture message, he gets a text from O2 telling him he has received a picture message and to view it he has to go to the O2 website and type in a pin. When I receive a picture message I just get the picture. Any ideas why this is happening? He has requested the settings from the O2 website several times but it makes no difference.

 

Message 1 of 2
2,249 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152032 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎08-02-2013 11:08

on ‎08-02-2013 11:08

I would guess that the MMS service is not provisioned on his account. Call CS (202 contract or 4445 PAYG) and ask for it to be activated or re activated. (If it is showing as active ask them to remove it and re apply it).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
2,247 Views
0 Kudos
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 152032 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎08-02-2013 11:08

on ‎08-02-2013 11:08

I would guess that the MMS service is not provisioned on his account. Call CS (202 contract or 4445 PAYG) and ask for it to be activated or re activated. (If it is showing as active ask them to remove it and re apply it).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
2,248 Views
0 Kudos
Top Kudoed Authors
View All
Top