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MMS Not Coming Straight to Phone - via website

Anonymous
Not applicable

on ‎03-11-2012 19:35

on ‎03-11-2012 19:35

Hi all,

 

Hoping someone can help me with this incredibly annoying issue. 

 

Whenever someone sends me an MMS, it doesn't come straight through to my phone. Instead, I have to go through the O2 website with a link being sent to me from O2_ALERT. How can I ensure that MMS' come to my phone?

 

I had thought maybe it was a problem with my settings, but I can send MMS' with no problems. I tried texting "ACTIVE" to 2020 but nothing comes through, and the O2 website for settings is a disgrace (http://www.o2.co.uk/support/generalhelp/howdoi/getphonesettings). I click any other phone, and it just tells me to text as above.

 

I'd be incredibly grateful if someone could help me out with this.

 

 

Cheers!

George

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MI5
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on ‎03-11-2012 19:58

on ‎03-11-2012 19:58

What ip address have you got in your mms apn?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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macblank
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on ‎04-11-2012 22:50

on ‎04-11-2012 22:50

what fone do u have?? and have u done an update recently?
Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped slight_smile
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Anonymous
Not applicable
In response to macblank

on ‎06-11-2012 20:00

on ‎06-11-2012 20:00

Hi guys thanks for the quick reply!

 

I have an S3 and have tried going to my netwrk settings. Under APNs here are two options O2 web (which has a green circle next to it) and O2 MMS. Both are greyed out when I go into their settings though. In any case, there is no IP address listed there.

 

Any ideas as to why this is happening?

 

 

 

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MI5
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In response to Anonymous
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on ‎06-11-2012 22:18

on ‎06-11-2012 22:18

On the S3 it's called MMS Proxy.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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