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Lost Phone Found But Blacklisted
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on 30-01-2020 16:04
I lost my old phone for around 2 years and reported it as lost to o2 so that I could use the same number on my new phone. When I got the old phone back I got someone to try their sim in it (mines is now micro instead of mini so won't fit) and it has been blacklisted so cannot be used as a phone. How can I ask to have the blacklist removed from the IMEI number? I am the person who reported it as lost and got it blacklisted in the first place
Solved! Go to Solution.

Re: Lost Phone Found But Blacklisted
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on 30-01-2020 16:13
Give customer service a call Guide: How to find help & contact O2
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Lost Phone Found But Blacklisted
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on 30-01-2020 17:50
Re: Lost Phone Found But Blacklisted
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on 31-01-2020 11:18
@alex282 wrote:I lost my old phone for around 2 years and reported it as lost to o2 so that I could use the same number on my new phone. When I got the old phone back I got someone to try their sim in it (mines is now micro instead of mini so won't fit) and it has been blacklisted so cannot be used as a phone. How can I ask to have the blacklist removed from the IMEI number? I am the person who reported it as lost and got it blacklisted in the first place
Hey @alex282
Hope you can sort something out with your phone soon !
Lots of best wishes and welcome to the o2 Community Forum