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Level 1: Joiner
Posts: 1
Registered: ‎20-09-2015
Accepted Solution

Lost Phone Found But Blacklisted

I lost my old phone for around 2 years and reported it as lost to o2 so that I could use the same number on my new phone. When I got the old phone back I got someone to try their sim in it (mines is now micro instead of mini so won't fit) and it has been blacklisted so cannot be used as a phone. How can I ask to have the blacklist removed from the IMEI number? I am the person who reported it as lost and got it blacklisted in the first place

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Posts: 102,152
Topics: 550
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Registered: ‎04-04-2012

Re: Lost Phone Found But Blacklisted

@alex282 

Give customer service a call Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,386
Registered: ‎31-03-2010

Re: Lost Phone Found But Blacklisted

@alex282 After you have customer service remove the phone from the blacklist you could either use it again with a sim card adapter or recycle it to a place like CEX or similar and get a little cash for it.

I DO NOT WORK FOR O2



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Level 29: Intuitive
Posts: 4,758
Registered: ‎03-08-2018

Re: Lost Phone Found But Blacklisted


@alex282 wrote:

I lost my old phone for around 2 years and reported it as lost to o2 so that I could use the same number on my new phone. When I got the old phone back I got someone to try their sim in it (mines is now micro instead of mini so won't fit) and it has been blacklisted so cannot be used as a phone. How can I ask to have the blacklist removed from the IMEI number? I am the person who reported it as lost and got it blacklisted in the first place


Hey @alex282 

 

Hope you can sort something out with your phone soon !

Lots of best wishes and welcome to the o2 Community Forum