Locked ?

[Williamsays]

I have a Moto G5 on pay as you go O2 . How do I find out if its unlocked . Also , If I replace my current model with a new Moto G5 and put my old sim into the new phone will it keep all the data ? 

Thanks . 

[MI5]

@Williamsays The easiest way is to try another sim card but the chances are high of it being locked if purchased more than around 3 months ago.

How to unlock is here if it is https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

All you data is backed up to Google, not your sim, so you can swap sims and sign in to new phone with your Google account and your data will transfer over automatically.

[Williamsays]

Thanks MI5  , Ill try it . 

[Williamsays]

The URL isnt working . 

[MI5 · Accepted solution]

Try this mate https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[MI5]

@Martin-O2 can you fix the link from the index page please?

Edit: Actually the link is fine but when pasted into a post the forum adds additional characters and screws it up.

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... 

Changes to this

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...%C2%A0

[Cleoriff]

@MI5

I've just tried it from the index and mine works ok? (On PC using FF)

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[MI5]

Must be something to do with chrome then, but nevertheless, yet another forum issue!

[eihei]

i recently upgraded and switched to the p20 pro and sold my s7 to a friend on EE. I just put in the IMEI number on my 'MyO2' account and had an unlock code within 24hrs Didn't cost anything either 

[MI5]

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@eihei wrote:

i recently upgraded and switched to the p20 pro and sold my s7 to a friend on EE. I just put in the IMEI number on my 'MyO2' account and had an unlock code within 24hrs Didn't cost anything either 

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Without doubt the best way, as described in the help link posted