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Level 1: Joiner
Posts: 10
Registered: ‎10-07-2017
Accepted Solution

Locked ?

I have a Moto G5 on pay as you go O2 . How do I find out if its unlocked . Also , If I replace my current model with a new Moto G5 and put my old sim into the new phone will it keep all the data ? 

 

Thanks . 

Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Locked ?

@Williamsays The easiest way is to try another sim card but the chances are high of it being locked if purchased more than around 3 months ago.

How to unlock is here if it is https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

All you data is backed up to Google, not your sim, so you can swap sims and sign in to new phone with your Google account and your data will transfer over automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 10
Registered: ‎10-07-2017

Re: Locked ?

Thanks MI5  , Ill try it . 

Level 1: Joiner
Posts: 10
Registered: ‎10-07-2017

Re: Locked ?

The URL isnt working . 

Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Locked ?

Try this mate https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Locked ?

[ Edited ]

@Martin-O2 can you fix the link from the index page please?

Edit: Actually the link is fine but when pasted into a post the forum adds additional characters and screws it up.

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... 

Changes to this

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...%C2%A0

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,544
Topics: 677
Registered: ‎14-01-2013

Re: Locked ?

[ Edited ]

@MI5

I've just tried it from the index and mine works ok? (On PC using FF)

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

*The Game Is On*


Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Locked ?

Must be something to do with chrome then, but nevertheless, yet another forum issue!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 13
Registered: ‎12-11-2018

Re: Locked ?

i recently upgraded and switched to the p20 pro and sold my s7 to a friend on EE. I just put in the IMEI number on my 'MyO2' account and had an unlock code within 24hrs Smiley Happy Didn't cost anything either 

Posts: 87,573
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Locked ?


@eihei wrote:

i recently upgraded and switched to the p20 pro and sold my s7 to a friend on EE. I just put in the IMEI number on my 'MyO2' account and had an unlock code within 24hrs Smiley Happy Didn't cost anything either 


Without doubt the best way, as described in the help link posted Smiley Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)