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Level 1: Joiner
Posts: 2
Registered: ‎03-12-2018

Connecting Android Phone to Data Services

[ Edited ]

I typed ACTIVE and sent it to 2020 then got a reply "unfortunately we had problems dealing with your request for settings. Please contact customer service".

 

Help will be appreciated.

 

 

Posts: 71,728
Topics: 677
Registered: ‎14-01-2013

Re: Connecting Android Phone to Data Services


@AlwaysDave wrote:

I typed ACTIVE and sent it to 2020 then got a reply "unfortunately we had problems dealing with your request for settings. Please contact customer service".

 

Help will be appreciated.

 

 


Just give them a call as requested @AlwaysDave

https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Connecting Android Phone to Data Services

@AlwaysDave 

You can enter them manually too.

Settings are here for all phones https://www.teamknowhow.com/discover/discover/o2-apn-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Connecting Android Phone to Data Services

Hi @AlwaysDave, it'd be great if you could let us know if you got a chance to contact Customer Service about this one, or to enter the settings manually as suggested above slight smile

 

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