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AlwaysDave · ‎03-12-2018

I typed ACTIVE and sent it to 2020 then got a reply "unfortunately we had problems dealing with your request for settings. Please contact customer service".

Help will be appreciated.

Cleoriff · ‎03-12-2018

@AlwaysDave wrote:
I typed ACTIVE and sent it to 2020 then got a reply "unfortunately we had problems dealing with your request for settings. Please contact customer service".

Help will be appreciated.

Just give them a call as requested @AlwaysDave

https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎03-12-2018

@AlwaysDave

You can enter them manually too.

Settings are here for all phones https://www.teamknowhow.com/discover/discover/o2-apn-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎04-12-2018

Hi @AlwaysDave, it'd be great if you could let us know if you got a chance to contact Customer Service about this one, or to enter the settings manually as suggested above

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