on 07-02-2017 21:25
on 07-02-2017 21:25
Hi all, I need some advice on next steps please as i'm at the end of my tether with o2
I got the LG G4 on refresh last march 2016 after my Xperia z1 gave up the ghost and became a brick. It was sat on its charging cradle on Friday night and started with the boot loop issue, took the battery out, tried hard reset etc nothing. Did a webchat who said take it to store.
Saturday morning, went into store, had two options, pay off contract for £210 and have a brick or be without a phone and send it away. I opted for the latter and it arrived there today. I had a text to say it had arrived and one late this evening to say 'The problem with your phone isn't covered by the warranty. But we'll give you a repair quote. Just call the shop'
It was too late to ring as they'd been shut for a couple of hours so I don't know what the issue it, its not been dropped/exposed to water/damaged or anything. It has a hard case and screen protector so in excellent condition.
Having been with o2 for a good few years, i'm really fed up that I've got no working phone (i was offered an alcatel but my phone was my diary, notebook, camera and internet access), that i've now got a very expensive and un usuable brick, i'm paying for data which I won't be using for this period while the phone is out of action as i've resorted to an old 2g htc and when i've been in store or phoned up i've had a lack of interest and a view that its not their problem.
I've sent two complaint emails in (saturday and monday) and not heard a thing. I am furious that this fault was known about in the phone/tech industry before i bought it, if i'd have known i'd have chosen another product.
Sorry for the rant, just at the end of tether with this and o2 and want to get matters sorted.
Solved! Go to Solution.
on 20-02-2017 17:20
on 20-02-2017 17:20
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 20-02-2017 17:25
on 20-02-2017 17:25
on 20-02-2017 20:36
on 20-02-2017 20:36
23-02-2017 06:46 - edited 23-02-2017 06:46
23-02-2017 06:46 - edited 23-02-2017 06:46
I've been afraid to post this as spelling it out might send me over the edge, Michael Douglas Falling Down style...
So, after promising (twice) the phone would be picked up on Tuesday and delivered to me at work on Wednesday, it wasn't.
Called them Tues evening to check it had been collected, profuse apologies and a promise it would be picked up Wed.
Called Wed morning to find out the driver hadn't picked it up when he was delivering but that he would definitely go back on his way back to the depot and get it.
Called again last night to be told that it didn't look like he had.
Fuming doesn't come close.
The person I spoke to said that the "easiest" way to get the phone back to me would be to put a return to sender note on the delivery so it went back to LG. When it gets back to them they can then re-send it to me but at my home address, so even if no-one is in at home to sign for it when I go to pick it up from *somewhere* it at least has my name/address on it so I will be allowed to collect my phone.
Moral of the story: If something is being delivered to your work when you are not there, don't try and be clever and arrange to pick it up from somewhere else. Just get it delivered and get it when you go back to work. Or don't use DPD!!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 24-02-2017 09:08
on 24-02-2017 09:08
A fiasco doesn't come close @gmarkj. What makes the whole saga even worse is that hindsight is a wonderful thing.
I do have to say though I have never had a problem with any DPD delivery. Even though they require a signature I have, on 2 occasions, nominated my next door neighbour to receive goods when I haven't been in..
Veritas Numquam Perit
on 24-02-2017 09:18
on 24-02-2017 09:18
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 24-02-2017 10:59
on 28-02-2017 06:26
on 28-02-2017 06:26
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 28-02-2017 08:18
on 28-02-2017 08:18
All I can say is...congratulations on getting it back!!
As for the rest of it.....well enjoy setting it all up again....
Veritas Numquam Perit
on 28-02-2017 08:27
on 28-02-2017 08:27