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Level 2: Apprentice
Posts: 35
Registered: ‎19-09-2013

LG G3 Signal issues?

Hi all,

 

Recieved my new LG G3 on refresh last week after upgrading from a G2. Love the phone, really pleased with it, except i seem to be having signal issues.

 

At home with the LG G2 i always had 4G signal inside and outside, initially i didnt get 4G, only H. I turned off the phone and back on again but still only H signal.

 

The same at my work address although i used to get H+, i somtimes get E at best.

 

4G signal is spot on for my home address and was with the G2 according to o2 covergae checker.

 

Any ideas?

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Anonymous
Posts: 0

Re: LG G3 Signal issues?

[ Edited ]
Hi

Look at these generic help tips http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

You have 14 days to swap out the handset with O2 if the issues remain. (If got through them)
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Posts: 98,628
Topics: 545
Solutions: 12,416
Registered: ‎04-04-2012

Re: LG G3 Signal issues?

Sounds faulty - Can you still compare it directly to your old phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 1,712
Topics: 44
Kudos: 217
Solutions: 65
Registered: ‎06-12-2008

Re: LG G3 Signal issues?

Silly question, but is 4G enabled in network settings?

iPhone 11 Pro (O2 eSIM,3), Note 10+(EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
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Anonymous
Posts: 0

Re: LG G3 Signal issues?

Did you get a new sim card? If so please check it has 4GPP on it.
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Level 2: Apprentice
Posts: 35
Registered: ‎19-09-2013

Re: LG G3 Signal issues?

Cant use old phone as sold on, has definitely got a new 4g simcard. Pretty sure 4g is turned on yep
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Anonymous
Posts: 0

Re: LG G3 Signal issues?

I would be swapping it out if this was my phone.

Smiley Wink
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Posts: 98,628
Topics: 545
Solutions: 12,416
Registered: ‎04-04-2012

Re: LG G3 Signal issues?

The clue is the fact that it is dropping to E so it's either a very poor modem or a faulty antenna in the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 35
Registered: ‎19-09-2013

Re: LG G3 Signal issues?

Ok, well I will monitor it over the next couple of days and see how it goes!
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Anonymous
Posts: 0

Re: LG G3 Signal issues?

Let us know how you get on.

Keep that 14 day window in mind. Smiley Wink