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Level 1: Joiner
Posts: 12
Registered: ‎11-07-2012

Incorrect Phone Number in "About Device"

When I first got my Samsung S6, I carried my old number over to my new phone and were sent a new sim card, but in the "About Device" the number is different to my old number what I've had all the time? Someone said that the number on the sim I were sent were assigned to the SIM card and that my old number that i wanted to keep is not stored on the sim I recieved. Hence why the sim number is still stored and showing in "About Device" when I want my own number showing as its causing conflict with a Google Home?

Do i need a need sim card with my number assigned to it so my phone can recognise it?

Thanks..

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Incorrect Phone Number in "About Device"

@Baza If you speak to customer service they will change it for you. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Incorrect Phone Number in "About Device"

@Baza 

O2 don't push number changes to SIM cards like other networks do and it has never caused an issue until recently when smartphones now rely on the SIM card details for certain functions to work.

A way around it yourself is to put your SIM in an iPhone which will allow you to go to Settings >Phone >my number and change it manually. This will also store it on the SIM card. Alternatively, go in store and get a SIM swap  to a new blank SIM card which won't have your number on, but will also not have any conflicting details on it either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 12
Registered: ‎11-07-2012

Re: Incorrect Phone Number in "About Device"

I'll try thr IPhone way first and if that fails I'll go dowd that route you mentioned..

Cheers

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Level 1: Joiner
Posts: 12
Registered: ‎11-07-2012

Re: Incorrect Phone Number in "About Device"

Cheers for the reply. I will try the IPhone way and if that fails I'll try the way you mentioned.

Will o2 charge for a black sim card?

Cheers

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Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Incorrect Phone Number in "About Device"

@Baza 

No charge. It's free with O2. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Incorrect Phone Number in "About Device"

Hey @Baza , it would be lovely to hear how you get on with this when you've made some progress. Smiley Happy

 

Thanks guys for troubleshooting above @MI5 & @Bambino Smiley Happy

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Level 1: Joiner
Posts: 12
Registered: ‎11-07-2012

Re: Incorrect Phone Number in "About Device"

Hi, sorry for the late reply but I did it the IPhone way and it worked..

Cheers