I can't recieve any txts calls or mms incoming to my phone?
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on โ24-03-2016 13:18
On arch 21st letters were sent out to me which i recieved today march 24th saying they had stopped me making or taking any calls and txts
I was in hospital so didnt realise the phone wasnt working as mobiles didnt work on the ward
Any way i paid my bills in full yesturday and my calls txts mms all sprung into life
BUT
Ppl txting me ringing me or sending mms im not recieving anything my end
Ive switched tu go on for calls & txts but its not going to work outside if my data cant recieve the calls txts mms ect
Ive tried switching my phone off and back on & got one of my grown children to txt me ๐จ nothing came through ๐ข
So how do i get incoming switched back on?
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on โ24-03-2016 13:26
You need to call customer service to get the bars on the account removed. Usually once the payment has cleared the bars are removed when the system updates at midnight but if you need the bars removed right away then call them.
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on โ24-03-2016 13:38
My tablets recieving txts & calls which is weired as a tablet
But my phone isnt
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on โ24-03-2016 13:41
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on โ24-03-2016 13:41
Hi @Angelbabe1uk Welcome to the forums! Have you tried resetting your phone? This can active the call bar removal sometimes.
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on โ24-03-2016 13:42
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on โ24-03-2016 13:42
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on โ24-03-2016 13:46
Tu go is only working for calls not txts as we just checked that as well
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on โ24-03-2016 13:47
It cut me off ๐ฏ
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on โ24-03-2016 13:49
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on โ24-03-2016 13:49
If TuGo is working for calls, then call customer service. http://www.o2.co.uk/contactus
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โ24-03-2016 13:50 - edited โ24-03-2016 13:51
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โ24-03-2016 13:50 - edited โ24-03-2016 13:51
@Angelbabe1uk Please ring customer services as advised. Only they can lift the bar on the account. There is a landline number to use in the contact us link @jonsie gave you...(if you can't make the call from your phone)
Veritas Numquam Perit
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on โ24-03-2016 13:54
Its the 1st time ive had this problem