Huawei y5%20WiFi%20calling

[Markw2020]

Finding it impossible to set up WiFi calling on Huawei Y5 2019, options are just not present, even though assured by O2 at point of purchase that this facility was available on this handset

[Bambino]

@Markw2020 You need to ask customer service to enable it for you.

O2 aren't very much interested in talking to customers these days unless they're buying something or upgrading. If you want to discuss your issue with customer service, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other numbers available are here: Guide: Coronavirus Community Help and Support 

Use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected

[madasaf1sh]

@Markw2020

Are you using it on Pay as You Go or Pay Monthly?

[Markw2020]

Pay monthly

[Bambino]

@Markw2020 Then you need to call customer service as suggested in my earlier reply. I'm not even sure if you can get through at this time on Christmas eve.