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Level 1: Joiner
Posts: 3
Registered: ‎02-01-2020

Huawei Mate 20 X 5G WiFi Calling

Hello all,

I have a Huawei Mate 20 X 5G and cannot enable wifi calling, will this be available any time soon?

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Huawei Mate 20 X 5G WiFi Calling

@Chris_K is the man to know. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2 Social Media Team
Posts: 1,496
Registered: ‎27-11-2013

Re: Huawei Mate 20 X 5G WiFi Calling

Hello @springviewer and welcome to the O2 Community.

I'm afraid I don't currently have any info regarding this, but I can tell you we've been working closely with Huawei on bringing this feature to their existing devices but it has unfortunately been proving difficult. We're comitted to bringing this feature to our customers, but it's extremely complex and unfortunately can take time to get right.

We continue to work alongside Huawei to get this feature to our customers and as soon as I've got any info specific to the Mate 20 x 5G, i'll let you know.



Hi. I'm from the Social Media Team.

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Level 1: Joiner
Posts: 3
Registered: ‎02-01-2020

Re: Huawei Mate 20 X 5G WiFi Calling

Thank you, I know I can get wifi calling on it as my previous provider (Three) allowed it.

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O2 Social Media Team
Posts: 1,496
Registered: ‎27-11-2013

Re: Huawei Mate 20 X 5G WiFi Calling


@springviewer wrote:

Thank you, I know I can get wifi calling on it as my previous provider (Three) allowed it.


The device is certainly capable of it, but half of the functionality comes from its implementation within our network - and it's that bit that differs across the networks.

Soon as I get more info, i'll keep you posted.


Hi. I'm from the Social Media Team.

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O2 Social Media Team
Posts: 1,496
Registered: ‎27-11-2013

Re: Huawei Mate 20 X 5G WiFi Calling

Hi @springviewer - so, this one should be a good news as the device team have confirmed to me that the Huawei Mate 20 X 5G is Wifi & 4G Calling enabled and is one of the devices listed here: https://www.o2.co.uk/connectivity/wifi-and-4g-calling

 

It's possible all you'll need to do is setup/provision the service via My O2 or by getting in touch with our customer services team. https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling


Hi. I'm from the Social Media Team.

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Level 1: Joiner
Posts: 3
Registered: ‎02-01-2020

Re: Huawei Mate 20 X 5G WiFi Calling

Hi,

unfortunatelyat the moment O2 doesn't offer wifi calling on my phone, not sure why.

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Posts: 80,548
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Registered: ‎04-01-2009

Re: Huawei Mate 20 X 5G WiFi Calling


@springviewer wrote:

Hi,

unfortunatelyat the moment O2 doesn't offer wifi calling on my phone, not sure why.


Call customer service to ensure your account is set up correctly.

Guide: How to find help & contact O2 

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Level 8: Talented
Posts: 332
Registered: ‎08-03-2019

Re: Huawei Mate 20 X 5G WiFi Calling

As above make sure your account has it enabled.
Also make sure you do not have a £0 spend cap as this can stop it working to begin with.
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