Huawei Mate 20 X 5G WiFi Calling

[springviewer]

Hello all,

I have a Huawei Mate 20 X 5G and cannot enable wifi calling, will this be available any time soon?

[MI5]

@Chris_K is the man to know. 

[Chris_K]

Hello @springviewer and welcome to the O2 Community.

I'm afraid I don't currently have any info regarding this, but I can tell you we've been working closely with Huawei on bringing this feature to their existing devices but it has unfortunately been proving difficult. We're comitted to bringing this feature to our customers, but it's extremely complex and unfortunately can take time to get right.

We continue to work alongside Huawei to get this feature to our customers and as soon as I've got any info specific to the Mate 20 x 5G, i'll let you know.

[springviewer]

Thank you, I know I can get wifi calling on it as my previous provider (Three) allowed it.

[Chris_K]

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@springviewer wrote:

Thank you, I know I can get wifi calling on it as my previous provider (Three) allowed it.

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The device is certainly capable of it, but half of the functionality comes from its implementation within our network - and it's that bit that differs across the networks.

Soon as I get more info, i'll keep you posted.

[Chris_K]

Hi @springviewer - so, this one should be a good news as the device team have confirmed to me that the Huawei Mate 20 X 5G is Wifi & 4G Calling enabled and is one of the devices listed here: https://www.o2.co.uk/connectivity/wifi-and-4g-calling

It's possible all you'll need to do is setup/provision the service via My O2 or by getting in touch with our customer services team. https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

[springviewer]

Hi,

unfortunatelyat the moment O2 doesn't offer wifi calling on my phone, not sure why.

[jonsie]

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@springviewer wrote:

Hi,

unfortunatelyat the moment O2 doesn't offer wifi calling on my phone, not sure why.

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Call customer service to ensure your account is set up correctly.

Guide: How to find help & contact O2 

[BOSSGOGG]

As above make sure your account has it enabled.
Also make sure you do not have a £0 spend cap as this can stop it working to begin with.