Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

OPPO reno 10zoom 5G

Hi Guys

 

I bought an oppo reno 5g phone 2nd hand a few months back. I love the phone and i currently use it with vodafone and it is working perfectly. 

I was very frustrated to hear that i am not able to get 5g vodafone signal because apparently oppo or EE have done something to make the 5g signal only with them. 

EE is too expensive for me to use and i have just spotted that o2 are now selling this phone. Does that mean i can get an o2 sim and 5G signal will work?

 

 

Highlighted
Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: OPPO reno 10zoom 5G

@mkermali99 

Yes, you need a 5g sim and tariff and be in an area serviced with 5g. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

But how do i know that o2 5G signal will work when vodafones one did not?

Highlighted
Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: OPPO reno 10zoom 5G

Because o2 wouldn’t sell a 5g phone that didn’t work?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

But i did not buy the phone directly from o2. I have had the phone for around 2 months now. 

 

Highlighted
Level 47: Going Places
Posts: 5,904
Registered: ‎26-03-2014

Re: OPPO reno 10zoom 5G

True, but o2 have just started selling this phone as well.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: OPPO reno 10zoom 5G

There is no difference to the phone no matter where you buy from.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

Yh ok but if my phone was bought a few months ago when o2 were not selling them, how can i know my device will accept o2 5G signal. 

I never even knew about 5g signal being locked to a network. I really thought a 5g device can receive 5g signal from anyone providing the device handset is unlocked. (which mine is).

 

 

Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

Yes but how does the phone know to accept signal from o2 and not vodafone for example?

 

 

Highlighted
Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: OPPO reno 10zoom 5G

Presumably it will depend on the software but if the phone is 5G capable then it should definitely work on O2. They won't restrict the 5G network at all.