Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Posts: 104,431
Topics: 552
Solutions: 13,505
Registered: ‎04-04-2012

Re: OPPO reno 10zoom 5G

EE has exclusive deal I guess which has now ended so in theory you should be working on voda now if you have a 5g contract with them and are in a 5g area.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

Well i have had no luck with getting 5g on vodafone and without any software changes, i can not understand how i would get 5g signal on o2. 

 

 

Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

So i would probably have to wait for a software change for 5g to work?
Highlighted
Level 47: Going Places
Posts: 5,927
Registered: ‎26-03-2014

Re: OPPO reno 10zoom 5G

Your ability to get 5g is dependant on a number of things:
-does the network you use provide 5g to your area
-does the phone you have use 5g bands/signal
-are you on a 5g tariff with a 5g sim
The software the phone uses has nothing to do with what bands you can use.
What town/city do you live/work in?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

[ Edited ]

hI

 

Your ability to get 5g is dependant on a number of things:
-1)does the network you use provide 5g to your area
-2)does the phone you have use 5g bands/signal
-3)are you on a 5g tariff with a 5g sim
The software the phone uses has nothing to do with what bands you can use. 
What town/city do you live/work in?

 

1) Yes i checked the coverage map on vodafone and i have been in areas that are 5g compatible

2) What do you mean by this? It is a 5g handset but i do not know bands are on there

3) Yes i am currently on a 5g tarrif with vodafone.

 

I live and work in London

 

Also i think it could be a software related.

Please look at this thread. This is for a different handset.

 

https://forum.vodafone.co.uk/t5/Pay-monthly/5G-in-London-using-a-OnePlus-7-pro-5G/m-p/2644946/highli...

 

So you can see why i am questioning whether 5G will work on my handset now. 

Highlighted
Posts: 104,431
Topics: 552
Solutions: 13,505
Registered: ‎04-04-2012

Re: OPPO reno 10zoom 5G

There’s no logical reason why it won’t work on O2 but if it doesn’t you can cancel the contract inside 14 days so you’ve nothing to lose.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

yh true fair enough.

 

Thanks for your input everyone. 

Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

So I tried my wife's sim card which is the o2 5g sim only. I only ordered it through mobiles. Co. UK and it was cheap. I popped the sim card into my reno 5g and I still didn't get 5g signal  I was located at Balham Station which is an area there is supposed to be 5g coverage..

Very disappointed 
Highlighted
Posts: 104,431
Topics: 552
Solutions: 13,505
Registered: ‎04-04-2012

Re: OPPO reno 10zoom 5G

and she has a 5g tariff too?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 18
Registered: ‎25-10-2019

Re: OPPO reno 10zoom 5G

Yh I ordered the 5g sim only tarrif for her. She doesn't have a 5g phone tho but that doesn't bother her. Guess I'll just stick to Vodafone knowing it doesn't work.