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How to get phone repaired under warranty

Cidalia
Level 1: Joiner
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on ‎04-11-2020 14:50

on ‎04-11-2020 14:50

Hey last month i bought the Samsung Galaxy S20 plus and I think its come with faults. I get a large black line on my video calls. Its constantly freezing when trying to open apps. Im unable to sent photos via messenger but if I restart the phone im able to.
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MI5
Level 94: Supreme
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on ‎04-11-2020 14:53

on ‎04-11-2020 14:53

@Cidalia 

Help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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