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Help S5 mini camera

Poppysmum
Level 19: Quirky
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Last night my S5 mini said it had a software update. I downloaded this update and 😞

Yesterday before download camera on phone was working. Found out today when trying to use camerait isnt working now.  box comes up that says Warning camera failed

I have connected phone to kies to back it up and do a factory restore and phone wont connect says it needs to be on MTP the thing saying this isnt coming on phone screen so i cant connect my phone to laptop.

 

@Anonymous or anyone cn you help please ? Thank you.

 

 

 

 

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MI5
Level 94: Supreme
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First off, can you turn off, remove battery for 5 mins, then try again.....
If not done already ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 4 of 9
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MI5
Level 94: Supreme
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Anything on the pull down menu when connected ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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Poppysmum
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No nothing i looked there first .

Message 3 of 9
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MI5
Level 94: Supreme
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First off, can you turn off, remove battery for 5 mins, then try again.....
If not done already ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
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Poppysmum
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Will do that back soon I have turned phone off and on a few times but didnt take battery out.

Message 5 of 9
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MI5
Level 94: Supreme
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It needs to power down fully so leave it 5 mins with battery out.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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MI5
Level 94: Supreme
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If camera still isn't working, go into:
Settings.
Application manager.
Select Camera App.
Press “Force Stop”
Press Clear Cache button.
Press Clear Data button then check camera again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
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Poppysmum
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heart BouncyCheers

 

MI5 you are brilliant my camera is now back on and my phones connected to kies .

 

Thank you so very much you are the star community member for today and made me and very happy slight_smile

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MI5
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My pleasure slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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