Solved: Galaxy S4 not registering on netwrok - SIM works i...

Anonymous · ‎24-08-2015

Hi

I have a Samsung Galaxy S4 (i9505) on o2 Pay Monthly. It has been working fine until yesterday. Suddenly I am getting Emergency Calls Only/Not registered on network errors – no signal at all. It is intermittent – for half an hour today I was able to send and receive texts, make calls etc, but had no data signal.

However – another O2 sim works fine in my phone, my O2 sim works fine in another phone.

I have backed up all my pics etc and done a hard reset. I have contacted O2, and the guru said he’d never seen anything like it before. I am due to go to the store to swap my SIM, but as it worked fine in another phone I have serious doubts this will work – anyone have any ideas?

Anonymous · ‎24-08-2015

@Anonymous wrote:
Hi

I have a Samsung Galaxy S4 (i9505) on o2 Pay Monthly. It has been working fine until yesterday. Suddenly I am getting Emergency Calls Only/Not registered on network errors – no signal at all. It is intermittent – for half an hour today I was able to send and receive texts, make calls etc, but had no data signal.

However – another O2 sim works fine in my phone, my O2 sim works fine in another phone.

I have backed up all my pics etc and done a hard reset. I have contacted O2, and the guru said he’d never seen anything like it before. I am due to go to the store to swap my SIM, but as it worked fine in another phone I have serious doubts this will work – anyone have any ideas?

Try swapping the sim first & see if that works. If not then contact samsung

View solution in original post

Anonymous · ‎24-08-2015

@Anonymous wrote:
Hi

I have a Samsung Galaxy S4 (i9505) on o2 Pay Monthly. It has been working fine until yesterday. Suddenly I am getting Emergency Calls Only/Not registered on network errors – no signal at all. It is intermittent – for half an hour today I was able to send and receive texts, make calls etc, but had no data signal.

However – another O2 sim works fine in my phone, my O2 sim works fine in another phone.

I have backed up all my pics etc and done a hard reset. I have contacted O2, and the guru said he’d never seen anything like it before. I am due to go to the store to swap my SIM, but as it worked fine in another phone I have serious doubts this will work – anyone have any ideas?

Try swapping the sim first & see if that works. If not then contact samsung

MI5 · ‎24-08-2015

Sounds like an intermittent network issue.
Check your postcode to see if any work is ongoing http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-08-2015

A sim swap at 5pm Monday worked and I have since had no issues. Customer service in the Leeds Briggate store was very good, I must say, albeit a little full on.

Anonymous · ‎26-08-2015

Glad to hear everything is now sorted and that CS was helpful

MI5 · ‎26-08-2015

Glad you're sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-08-2015

Good to see your sorted

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