on 17-09-2014 17:07
on 17-09-2014 17:07
on 17-09-2014 17:13
on 17-09-2014 17:13
Does it Airplane mode turned on? If so turn off.
Pop the sim card card and battery out, wait 10 seconds and pop it back it.
Make sure phone isnt set to 4G only in the network settings.
Sounds obvious but make sure the sim is in the correct way.
17-09-2014 17:31 - edited 17-09-2014 17:42
17-09-2014 17:31 - edited 17-09-2014 17:42
Hi
Does it say 02-UK in the phones status bar. If not and the phone was bought privately makes sure it's not been imei barred via http://www.checkmend.com/uk/
The sim card may be faulty - any O2 shop can perform a swapmysim procedure to transfer your number and tariff from the old sim card to a new one.
Also ensure you have credit and available allowances by checking your myo2.
Contact O2 to have your account checked. Points of contact are here http://www.o2.co.uk/contactus
Occasionally turning the phone off , clean the SIM card and battery pull (phone model dependant) and turn the phone back on clears lots of glitches.
Look at this help link http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
Generic tips here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev... and check your service status here http://status.o2.co.uk
on 17-09-2014 17:35
on 17-09-2014 17:35
on 17-09-2014 17:36
on 17-09-2014 17:36
Where did you get the phone?
on 17-09-2014 17:40