Re: HTC One lost connection with home wifi

Anonymous · ‎30-04-2015

WiFi connection has been fine for 18 months, all of a sudden out of nowhere phone is losing connection. The only fix is to keep resetting WiFi. All other devices such as laptop and tablet are fine and do not have this issue.

MI5 · ‎30-04-2015

Forget the connection on phone and re-scan.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎30-04-2015

Done that, it rescans, finds my WiFi, tries to connect and fails... Grrrrrr!!

MI5 · ‎30-04-2015

Is it BT WiFi?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-04-2015

No Virgin

MI5 · ‎30-04-2015

Have you tried changing the channel on the router?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-04-2015

Within the last fortnight, didn't change anything unfortunately 😔

MI5 · ‎30-04-2015

Quite a few reports on Virgin's forum and some things to try to resolve it too http://community.virginmedia.com/t5/Wireless-Networking/bd-p/Wireless

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎30-04-2015

192.168.0.1 put that in your address bar.

log in using "changeme"as your password (unless you changed it)

Go to advanced

Go to wireless radio

Set it like this

viridis · ‎30-04-2015

Once done that, exit page, wait 10 seconds, turn off router, wait ten seconds turn on router, wait a few minutes, then connect

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