18-10-2012 11:44
18-10-2012 11:44
Yesterday my HTC One S started doing some strange things. It has started rebooting at random maybe every 2 hours or so. Last night, when it restarted signal never came back. The signal strength indicator showed no bars with an X and the registered network text was No Service. Going into Mobile Network settings it said that Airplane Mode was permanently in a state of Turning off... Obviously I couldn't call, text or connect to mobile Internet. Searching around it seems that turning off Fastboot in the Settings|Power menu and restarting has restored the Mobile Network (calls, texts and Mobile Internet) and Airplane Mode is now off properly. The phone still randomly reboots.
I upgraded to Android 4.0.4 on the OTA which came out a couple of weeks ago. Since then, and up until yesterday, the phone was fine though.
Any ideas? Anyone know what Fastboot actually does and why it can affect connection to the mobile network?
Solved! Go to Solution.
21-10-2012 01:30
This issue is affecting others as well. There is a thread on the Vodafone website as well detailing your exact problem. It all started after the latest software update. I would contact HTC and notify them of your problem, as many of us have done, also push O2 to contact them as well to get an update. The more they know about it and the more people who put pressure on them, the quicker it will be resolved. I contacted HTC and they said suggested getting a new SIM card, and then a factory reset. None worked.
This is a copy of someone else's posting that details the issue:
have not used Airplane mode for months.
I don't have any pin or other security on turning on or waking the phone.
I have always switched it OFF when I go to bed.
I switch it ON when I get up in the morning.
Yesterday it took me a while (I don't function too well in the morning) to realise that the phone was showing no signal on the notifications bar but the WiFi was working fine so I wasn't bothered. When I realised it wasn't a local Vodafone fault (no people on Facebook moaning) I started playing with the phone.
On turning off it seems the phone gets stuck trying to switch OFF Airplane mode and stays this way when turning on. The Airplane mode toggle is greyed out and won't work under settings and the Airplane mode option is greyed out and unaccessible on the menu when pressing the power button. It also says there "Switching OFF Airplane mode......" (or very similar).
As I said earlier I've not used the Airplane mode for a long while.
Doing a "Restart" from the power button menu seems to clear it then.
So why isn't the phone doing a "Restart" from being off?
This would seem to be the question which needs answering.
During the restart it does flash a notice on the notification bar about "Removing" a "Restriction" (or similar) but it doesn't hang around to be read.
Good luck and keep pushing them.
18-10-2012 18:01
18-10-2012 21:49
18-10-2012 21:49
21-10-2012 01:30
This issue is affecting others as well. There is a thread on the Vodafone website as well detailing your exact problem. It all started after the latest software update. I would contact HTC and notify them of your problem, as many of us have done, also push O2 to contact them as well to get an update. The more they know about it and the more people who put pressure on them, the quicker it will be resolved. I contacted HTC and they said suggested getting a new SIM card, and then a factory reset. None worked.
This is a copy of someone else's posting that details the issue:
have not used Airplane mode for months.
I don't have any pin or other security on turning on or waking the phone.
I have always switched it OFF when I go to bed.
I switch it ON when I get up in the morning.
Yesterday it took me a while (I don't function too well in the morning) to realise that the phone was showing no signal on the notifications bar but the WiFi was working fine so I wasn't bothered. When I realised it wasn't a local Vodafone fault (no people on Facebook moaning) I started playing with the phone.
On turning off it seems the phone gets stuck trying to switch OFF Airplane mode and stays this way when turning on. The Airplane mode toggle is greyed out and won't work under settings and the Airplane mode option is greyed out and unaccessible on the menu when pressing the power button. It also says there "Switching OFF Airplane mode......" (or very similar).
As I said earlier I've not used the Airplane mode for a long while.
Doing a "Restart" from the power button menu seems to clear it then.
So why isn't the phone doing a "Restart" from being off?
This would seem to be the question which needs answering.
During the restart it does flash a notice on the notification bar about "Removing" a "Restriction" (or similar) but it doesn't hang around to be read.
Good luck and keep pushing them.
21-10-2012 01:48
21-10-2012 01:48
21-10-2012 01:52
21-10-2012 01:52
21-10-2012 14:58
21-10-2012 15:00
22-10-2012 11:06
22-10-2012 11:06
Weird; my two previous replies should have had quotes in of the posts they were replying to.
Anyway, I did a factory reset yesterday and I haven't had a reboot since (over 24 hours).
22-10-2012 11:52
22-10-2012 11:52
@Anonymous wrote:Weird; my two previous replies should have had quotes in of the posts they were replying to.
Anyway, I did a factory reset yesterday and I haven't had a reboot since (over 24 hours).
Quotes seem to be working, try them again.:smileyhappy: