Solved: Re: HTC Desire no wifi

harroldian · ‎13-10-2013

The wi fi is not working on my HTC desire. When I click wifi it does not pick anything up and the current signal does not appear in the list. this occurs at home and in other placves where other people are recieving a good wi fi sigan. At fist the signal bar greyed out; now there is nothing. any ideas? thanks.

jonsie · ‎13-10-2013

Just one suggestion, not sure if it will help. Try removing the battery for a few minutes and whilst you have the cover off, clean the back cover as the wifi antenna is located on the cover on the Desire.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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MI5 · ‎13-10-2013

Have you restarted the phone?
If this doesn't work you may have to consider a factory reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-10-2013

Hi,

If the hard reset does not work how long have you had the phone ?

If more than 14 working days then you cannot return it to O2 for a replacement, only repair so then I would suggest you approach HTC for support.

http://www.htc.com/uk/support/

Hope the reset works.

jonsie · ‎13-10-2013

Just one suggestion, not sure if it will help. Try removing the battery for a few minutes and whilst you have the cover off, clean the back cover as the wifi antenna is located on the cover on the Desire.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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