Google Play charge

[Anonymous]

I have been charge .99p x 50 times for Google play yesterday!!! £49.50 for Google Play!! Anyone else had this problem?

[MI5]

What did you buy?

[pgn]

Did you set up Google Play so you can "pay by mobile"?

Instructions are listed on the O2 site, I've never tried it though.

If you did, then something you've bought from Google Play has been charged to your account.  You'll need to find out what it was, when it was bought, and by whom (assuming it wan't you on your own phone!).

Google have instruction here as to how to track this down:  https://support.google.com/googleplay/answer/2851610?hl=en-GB

 Good luck, @Anonymous.

[jonsie]

Was someone using the your phone at the time? You should set Google Pay to need a password to make purchases and you should make sure no one knows the password. A friend of mine let her 6 year old play games on her iPhone and there were 3 or 4 charges to iTunes every week for ingame purchases. 

[Glory1]

You can also go into the Google Playstore and see what was purchased @Anonymous. Go into Account then Order History. It will give details of what was purchased. But 99p times 50 sounds more like a child playing rather than an adult.

I would add that Google have never charged me for something I didn't buy.

@jonsie's suggestion about setting up a password for Google Play is a good one so this doesn't happen again.

[MI5]

I thought you had to have a password for purchases direct on Google Play?
Maybe these are charge to mobile invoices?

[Glory1]

No @MI5 you don't need a password to order direct on Google Play unless you set one up. I haven't set up a password as I'm the only person who uses my phone. And to be honest I have enough passwords to remember as it is.

Could be charges to mobile invoices. I just assumed it was a direct Google Play charge.

[MI5]

Ah, I see.
I guess I must have set mine up originally and not realised it was optional, although I would have done so anyway.

[jonsie]

You just need to tick a box to password protect any purchases. By default it would ask you for your Google password so if anyone, child or otherwise knows that password, then that's the one you need to change.

[MI5]

There's no way I'd link any account to my credit or debit card without any sort of password or fingerprint protection.