Galaxy Ace 2 screen problems

[Anonymous]

When making an outgoing call my screen blanks out so I cannot access number pad etc. means I cannot enter credit card details or password info. This used to happem occasionally but has increased this weekend to such an extent that it is virtually unusable. Very grateful for any help in solving this.

[Anonymous]

Hi,

Ensure your on the latest firmware.

Clear out any clutter. Delete unused apps etc and or move all you can to any available memory SD card.

Possibly an app you recently downloaded is clashing. Try removing.

Possibly a soft reset or a hard reset may help.

Make a back up if performing a hard reset as this can delete data.

http://www.hard-reset.com/samsung-galaxy-ace-2-i8160-hard-reset.html

Possibly PC companion may help.

If you go for a repair then try the manufacturer first.

[MI5 · Accepted solution]

Go into call settings and turn off the proximity sensor.

[Anonymous]

That works - great!! Many thanks!

[MI5]

Great news

[Anonymous]

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@Anonymous wrote:

That works - great!! Many thanks!

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That's great.

Do take into account what a proximity sensor is for thou.

[Anonymous]

OK - can you give me a very brief explanation - bit of a technophobe!

[Anonymous]

http://wiki.answers.com/Q/What_is_Proximity_sensor_in_mobile_phones

It turns the screen off when it's close to your face to stop you activating apps or ending calls etc.

Ie disables the touch screen.

[MI5]

If you maul your phone or rub it around your face when in a call it will possibly cause you problems with the sensor turned off. Otherwise, just leave it off and enable the use of the keyboard when in calls as you wish.
It's not compulsory that it is switched on and as you are having an issue it's probably better turned off for your needs.

[Anonymous]

Depending on the age of the handset it still may be worth getting this fixed on its warranty.

Best of both worlds then.