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Frozen HTC

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Anonymous
Not applicable

on ‎20-09-2013 23:05

on ‎20-09-2013 23:05

Help! 

 

My HTC One has frozen for the past 3 hours. The little green light is flashing like i have a message but it won't let me into the phone, or the screen won't light it, or it won't let me restart it! karen x

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perksie
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on ‎20-09-2013 23:15

on ‎20-09-2013 23:15

Press and hold the power button for at least 10 seconds. 

 

It should then restart.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

on ‎20-09-2013 23:15

on ‎20-09-2013 23:15

Press and hold the power button for at least 10 seconds. 

 

It should then restart.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

on ‎21-09-2013 06:29

on ‎21-09-2013 06:29

Hi,

 

 

 

If the soft reset does not work, and I hope it does  then their are alternatives but these could delete your saved data.

 

A hard reset.

 

https://support.htc.com/en-uk/005-HTC_One/0A0/030/010

 

 

Hope all goes well.

 

 

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