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Free samsung tablet with S9

Atmywitsend
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on ‎28-07-2018 07:29

on ‎28-07-2018 07:29

Has anyone received their tablet? My phone was upgraded on 31st May and still no sign of tablet. Customer services keep changing their story so they are not very helpful. Considering we are now at day 58 its not much to ask how much longer it will be. Feeling letdown by O2
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Atmywitsend
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on ‎28-07-2018 09:47

on ‎28-07-2018 09:47

Exactly, so they should be able to sort and advise appropriately
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Cleoriff
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on ‎28-07-2018 09:49

on ‎28-07-2018 09:49

Anyway @Atmywitsend without digging this down the the n'th degree. as I said I have asked our community admin team to update us on the stock status. It's an important factor and hopefully you will have an answer on Monday wink

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MI5
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on ‎28-07-2018 10:12

on ‎28-07-2018 10:12

It really shouldn’t be difficult but it’s not unusual to see problems with o2 offers unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎30-07-2018 08:54

on ‎30-07-2018 08:54

Hi @Atmywitsend, and welcome to the forum! I'm sorry to read you've not been able to get a satisfying answer so far, but I'll send you a Private Message on the forum to gather some more details and get this looked into for you slight_smile

 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


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Atmywitsend
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on ‎04-08-2018 08:24

on ‎04-08-2018 08:24

I have had issues with my Samsung Tablet not arriving (part of package for S9) it wasnt originally ordered. So instead of being within 40 days we are now at 65. I was meant to have a guaranteed delivery for today - Saturday but my order is now missing, no one seems to know where it is. Can O2 get anything right?
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Cleoriff
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on ‎04-08-2018 08:29 - last edited on ‎04-08-2018 10:07 by Moderator

on ‎04-08-2018 08:29 - last edited on ‎04-08-2018 10:07 by Moderator

As I understand it our community admin @EmilieTwas looking into this for you?

Veritas Numquam Perit

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Atmywitsend
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on ‎04-08-2018 08:36

on ‎04-08-2018 08:36

Thank you, but I feel their failure should be raised as a separte issue which is why I have raised the post again.
The actions they have failed on were agreed prior to Community involvement

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Cleoriff
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‎04-08-2018 09:26 - edited ‎04-08-2018 09:27

‎04-08-2018 09:26 - edited ‎04-08-2018 09:27

To add to this thread.... you have two choices now (If @EmilieT previous thread, was unable to help you)

1) Keep on to customer services https://www.o2.co.uk/contactus

2) Make a complaint using resolver Resolver

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EmilieT
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on ‎06-08-2018 08:58

on ‎06-08-2018 08:58

Hi @Atmywitsend, I've replied to your latest PM and would happily get someone to look into this new issue for you. Has there been any news on your tablet since you posted or would you like us try see if we can help find a solution to this still? 

 

@Cleoriff Thanks for the mention again slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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