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Fire phone not sending text messages

Anonymous
Not applicable

I have recently purchased a Fire Phone and, whilst it is a very impressive phone, it does not send text messages.

When I hit the send button, a warning triangle appears next to the message and it does not go anywhere.

In the 'info about my device' setting, it is not showing my phone number saying it is unable to read from sim, although the IMEI number is showing.

Could this be a dodgy sim?

 

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MI5
Level 94: Supreme
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It's normal that the phone number isn't shown as it isn't written to the sim card.
For the message proble you need to check the message centre number:
The message service centre settings are as follows:

+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go

You'll need to check that the message centre number starts with +44 and not 0044
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 22
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MI5
Level 94: Supreme
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Registered:
It's normal that the phone number isn't shown as it isn't written to the sim card.
For the message proble you need to check the message centre number:
The message service centre settings are as follows:

+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go

You'll need to check that the message centre number starts with +44 and not 0044
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 22
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jonsie
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Message 3 of 22
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Anonymous
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Hi @Anonymous Did you try any of the recommendations above? Let us know how are you getting on.
Message 4 of 22
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Anonymous
Not applicable

You guys know your stuff.

Changed the SMSC number and it works fine.

 

Thanks very much slight_smile

Message 5 of 22
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MI5
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Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 22
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jonsie
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Anonymous
Not applicable

I may be being really stupid here, but I can't find anywhere to change the Message Centre Number on my Fire Phone, as I'm having the same problem.  I can change it my other devices, but the option does not appear to be anywhere...  As far as I know I have the latest OS.  Am I missing something really obvious here? slight_smile

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perksie
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Have you looked in Messages> Settings as suggested above?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 22
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Anonymous
Not applicable

Yep, nothing there... 😞

Message 10 of 22
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