Extortionate bill!

[Anonymous]

Hello, I own a Sony xperia z3,
I was sold lots of things by o2 when I got my phone, about how I needed bigger packages on my phone as 4g uses the Internet faster so I needed more data etc.
My phone recently has been repaired, I pay £14 a month for my insurance, yet today I was told the reason my bill was £116 (APPROX) was because I had paid £60 for insurance fees!!! , why would I choose to have it insured and pay such an amount, also without my knowledge, I was not told I would be paying this, even after speaking to the guy on the phone.
To be honest I have been thinking about changing from o2, despite being with them for 9years, the fact my phone is £55 a month anyway, and I was made to have bigger packages etc, its just ridiculous now!
Chelsea skillings

[MI5 · Accepted solution]

It's the excess that all insurance policies charge and will be listed in the small print of your policy terms.

[jonsie]

Always read the terms when taking out any type of policy. The excess is always written into them but I agree you should have been made aware of one of the main facts.