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Level 1: Joiner
Posts: 4
Registered: ‎26-11-2018

Error 42

A (completely non-techie) friend has just purchased a Huawei Y6 from O2, using an O2 SIM. They're having one problem though. When they attempt to send a text message to some users (not all), the message fails with 'error 42'. I've been unable to find out what that means, any ideas?

 

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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: Error 42

@Chris4c 

Have a look to see if this helps Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎26-11-2018

Re: Error 42

Thanks, I'll take a look at that.
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Community Manager
Posts: 7,491
Registered: ‎23-07-2014

Re: Error 42

Good morning @Chris4c , did the above guide give you the information you needed? Need any additional help? Smiley Happy

 

Cheers @MI5 ! thumbsup

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Level 1: Joiner
Posts: 4
Registered: ‎26-11-2018

Re: Error 42


@Marjo wrote:

Good morning @Chris4c , did the above guide give you the information you needed? Need any additional help? Smiley Happy

 

Cheers @MI5 ! thumbsup


Unfortunately I've not seen my friend since I posted the question, so I've not had chance to try. Presumably though, the fact that he can send text messages to some of his contacts must mean that the message centre number is correct? It's only messages to some contacts that give the error. All contacts are in the UK.

 

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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: Error 42

@Chris4c 

We'd need more info if that doesn't help. 

Has you friend changed from an iPhone?

Are the people they're texting changed phones?

Have they blocked the number etc ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎26-11-2018

Re: Error 42


@MI5 wrote:

@Chris4c 

We'd need more info if that doesn't help. 

Has you friend changed from an iPhone?

Are the people they're texting changed phones?

Have they blocked the number etc ?


As I mentioned, I've not had chance to go through that document with the phone itself, but FWIW the answer to all three of your questions is No. It has a new SIM that was purchased with the phone.

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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: Error 42

@Chris4c 

When you speak to them, ask them to check their network status O2 Service Status

The error could be caused by a network failure or congestion so may be intermittent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)