
on 12-06-2015 07:11
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on 12-06-2015 07:11
I began a 24 month contract with o2 on 18th July 2013. I have been informed (it's been implied) that I can either 'upgrade' to a new phone o go on paying this same Direct Debit even though the contract will have ended as of 18th June 2015 (24th month) .. I wish it to be known that my Bank will be instructed to end payment of this Direct Debit as from 19th June 2015. I may decide to 'upgrade' or I may not. But the suggestion hat I have no choice but to ugrade or go on paying more than £25 per month indefinitely - which is what I was told bu a member of staff at the Horsham Sussex o2 Store is utterly unacceptable and, I would have thought, probably illegal. I would be interested to hear of other people's views - or have I somehow misunderstood??
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on 12-06-2015 07:57
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on 12-06-2015 07:57
Give 30 days notice to end the contract or ask for your PAC if you wish to move your number to a new network. Using the PAC will automatically produce a final bill. Don't cancel the DD until this bill has been paid or you could run into all sorts of problems credit wise.
Leaving O2 & Obtaining PAC by davethorp - Here
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on 12-06-2015 07:17
On old contracts you always pay the amount even after the 24months.
If you're on o2 refresh you pay separately for the phone and tariff. When the contract ends you stop paying for the phone but still pay for your tariff until you upgrade
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12-06-2015 07:25 - edited 12-06-2015 07:32
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12-06-2015 07:25 - edited 12-06-2015 07:32
You need to give O2 30 days notice that you wish to cancel at the contract end. If you don't you will continue on a 30 day rolling contract. I did exactly this in January. I then bought a new phone outright and swapped to a sim only deal with O2. So the staff member at Horsham seems to have misinformed you
Veritas Numquam Perit
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on 12-06-2015 07:57
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on 12-06-2015 07:57
Give 30 days notice to end the contract or ask for your PAC if you wish to move your number to a new network. Using the PAC will automatically produce a final bill. Don't cancel the DD until this bill has been paid or you could run into all sorts of problems credit wise.
Leaving O2 & Obtaining PAC by davethorp - Here

on 12-06-2015 08:54
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on 12-06-2015 08:54
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on 12-06-2015 09:51
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on 12-06-2015 09:51
Ultimately you are still receiving a service from O2 (minutes, texts and a data allowance) which is why the £25 per month will run indefinitely.
If you're on a refresh tariff your bill will reduce as the handset is paid in full, however if you're on a legacy contract then the £25 per month will run on.
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on 12-06-2015 10:14
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on 12-06-2015 10:14
You can keep your current phone and choose any of the simo rates here https://www.o2.co.uk/shop/simplicity/
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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12-06-2015 13:17 - edited 12-06-2015 13:18
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12-06-2015 13:17 - edited 12-06-2015 13:18
Can you imagine the problems if phone companies disconnected you automatically at the end of the minimum term, think about it.
You only have to give 30 days notice to leave, there is no drama here.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 12-06-2015 15:25
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on 12-06-2015 15:25

