Solved: Emergancy Calls Only

Anonymous · ‎13-08-2017

Hi -- I have got "emergancy calls only" on my new LG X Screen.

I've tried rebooting, taking the sim out but nothing work.

Advice?

Thanks.

MI5 · ‎13-08-2017

You say new LG so have you activated your sim?
If an upgrade you can use your old SIM card if it fits or do a sim swap here if not
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎13-08-2017

Hi @Anonymous Could you check your network status here https://status.o2.co.uk/ If that's ok then it sounds as if your phone has been blocked.

Have you paid your bill?

Either way you need to contact customer services via this link. (Either borrow a landline or use live chat)

https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎13-08-2017

You say new LG so have you activated your sim?
If an upgrade you can use your old SIM card if it fits or do a sim swap here if not
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎15-08-2017

Hey @Anonymous How are you getting on with this issue? Are you still restricted to emergency calls only?

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