Email set up won't work on Galaxy Note 3 but fine on Galaxy S3? Can anyone help me?

[sophiestree]

Hello

I have been using a Galaxy S3 for a couple of years with no problems at all.

I have just got a new Galaxy Note 3 and for the life of me it won't let me add my email accounts.

I have put in exactly the same settings as the S3 but it keeps saying unable to connect to email server etc. etc.

I am at a loss as to what to do as they are EXACTLY the same settings.

Can anyone help me?

Many thanks in advance.

[Anonymous]

What e mail clients are you using.

Are you choosing pop3 etc in the settings.

Help link. http://www.siteground.com/tutorials/email/email_clients.htm

[MI5]

We need more info from you regarding your email provider.
I would suggest the settings are not exactly the same and maybe there is an error in your password or security settings?
Remember passwords are case sensitive.

[Anonymous]

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@sophiestree wrote:

Hello

I have been using a Galaxy S3 for a couple of years with no problems at all.

I have just got a new Galaxy Note 3 and for the life of me it won't let me add my email accounts.

I have put in exactly the same settings as the S3 but it keeps saying unable to connect to email server etc. etc.

I am at a loss as to what to do as they are EXACTLY the same settings.

Can anyone help me?

Many thanks in advance.

---

As the others have said, can you tell us things like:

1 - what the email provider is

2 - which client (stock?) are you using

3 - can you give us details of the errors

Will be something simple for sure, once we get this info we should be able to help

[aldaweb]

Have you checked that your apn settings/wifi settings are all correct, ie you can access websites etc.

[sophiestree · Accepted solution]

Hello

Thank you for all the replies, and apologies for the delay but have been working away.

I have a personal domain that I only use for emails but I rang o2 in the end, and I have managed to get it sorted.

Thank you though.  I am trying to get used to the Note 3 as there are many things you find in different places to the galaxy S3!