
on 29-12-2017 22:46
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on 29-12-2017 22:46
I dropped my samsung s6 in water this morning, it was in water about 5 seconds before i got it out and put it in rice. Its still in rice but recently the blue light just appeared on and the screen is black.
I'm worried that if i have to replace it my insurance wont cover it. Basically I just cancelled my insurance yesterday however they said I have to pay up until the end of the month before its cancelled. So does this mean that my phone is still covered to be repaired/replaced?
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on 29-12-2017 22:52
Pretty lucky for you, I'd say

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on 29-12-2017 22:52
Pretty lucky for you, I'd say

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on 29-12-2017 22:53
I would think technically yes it is but you need to call them first thing in the morning. Please don't use live chat for this.
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on 29-12-2017 22:53
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on 29-12-2017 22:53
You should be covered till the day it cancels. However check your policy to see if it covers water damage @Anonymous
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on 29-12-2017 22:55
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on 29-12-2017 22:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 01-01-2018 14:54
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on 01-01-2018 14:54
Just an update: called insurance and they would cover it, they were coming this week to collect the phone. But by some miracle my phone started working perfectly again so I no longer needed them to collect it, thankfully!
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on 01-01-2018 15:20
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on 01-01-2018 15:20

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-01-2018 17:02
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on 01-01-2018 17:02
Good to hear @Anonymous
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on 01-01-2018 20:53
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on 01-01-2018 20:53
Good news indeed. However, you do need to be aware that if there is still moisture in any of the internal components it could shorten the life of the phone by corrosion of those or other connections.
I'm not trying to worry you but felt it was something you need to take into consideration and may be worth speaking to the insurance company to log your concerns so they at least know about it should one those components fail.
If there are signs of water damage the warranty wouldn't cover it.
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on 02-01-2018 07:04
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on 02-01-2018 07:04
As pointed out, taking a swim can cause an issue later on that is not immediately apparent.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here

