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Anonymous
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Dropped Phone in toilet after cancelling insurance

I dropped my samsung s6 in water this morning, it was in water about 5 seconds before i got it out and put it in rice. Its still in rice but recently the blue light just appeared on and the screen is black.

 

I'm worried that if i have to replace it my insurance wont cover it. Basically I just cancelled my insurance yesterday however they said I have to pay up until the end of the month before its cancelled. So does this mean that my phone is still covered to be repaired/replaced?

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Posts: 104,483
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Registered: ‎04-04-2012

Re: Dropped Phone in toilet after cancelling insurance

Technically yes it is still covered until the cancellation date.
Pretty lucky for you, I'd say Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: Dropped Phone in toilet after cancelling insurance

I would think technically yes it is but you need to call them first thing in the morning. Please don't use live chat for this. 

http://www.o2.co.uk/contactus

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Posts: 90,015
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Registered: ‎14-01-2013

Re: Dropped Phone in toilet after cancelling insurance

You should be covered till the day it cancels. However check your policy to see if it covers water damage @Anonymous

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Posts: 104,483
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Registered: ‎04-04-2012

Re: Dropped Phone in toilet after cancelling insurance

You can check your policy details and how to claim here https://www.o2.co.uk/shop/services/mobile-insurance
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Dropped Phone in toilet after cancelling insurance

Just an update: called insurance and they would cover it, they were coming this week to collect the phone. But by some miracle my phone started working perfectly again so I no longer needed them to collect it, thankfully!

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Posts: 104,483
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Registered: ‎04-04-2012

Re: Dropped Phone in toilet after cancelling insurance

Nice one Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 90,015
Topics: 745
Registered: ‎14-01-2013

Re: Dropped Phone in toilet after cancelling insurance

Good to hear @AnonymousSmiley Wink

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Registered: ‎04-01-2009

Re: Dropped Phone in toilet after cancelling insurance

Good news indeed. However, you do need to be aware that if there is still moisture in any of the internal components it could shorten the life of the phone by corrosion of those or other connections.

I'm not trying to worry you but felt it was something you need to take into consideration and may be worth speaking to the insurance company to log your concerns so they at least know about it should one those components fail.

If there are signs of water damage the warranty wouldn't cover it.

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Registered: ‎26-03-2014

Re: Dropped Phone in toilet after cancelling insurance

If it were me, unless you have a phone with an IP rating (water and dust proofing) I would still get them to change it.
As pointed out, taking a swim can cause an issue later on that is not immediately apparent.

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