Solved: Cost of messages

Anonymous · ‎13-12-2016

Just received my monthly bill which has increased by £30 ?

It says I have spent £30 on messages when I hardly send any

Please explain.

MI5 · ‎13-12-2016

Log into your MyO2 for the bill breakdown http://www.o2.co.uk/myo2
or contact CS http://www.o2.co.uk/contactus as we cannot see your account details on here.
You may have sent international texts, messages to premium numbers or sent MMS but we don't know.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎13-12-2016

Some help here :

https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-12-2016

Log into your MyO2 for the bill breakdown http://www.o2.co.uk/myo2
or contact CS http://www.o2.co.uk/contactus as we cannot see your account details on here.
You may have sent international texts, messages to premium numbers or sent MMS but we don't know.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎20-12-2016

Hey @Anonymous how are you getting on? Did the above advice help you out or do you still have questions?

Anonymous · ‎30-12-2016

Well clearly something has been done, or you wouldn't of been charged. Maybe someone's used your phone number to subscribe to subscription related content for smartphones, like wallpapers, tracks, or anything expense inappropriate you find in those magazines. Or you could be texting in your sleep.

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