Connecting Galaxy S5 to laptop

[hellynewman]

Hi All,

I seem to have developed a problem connecting my galaxy s5 to my laptop with the usb cable. It plugs in and charges fine (and shows up on the phone that it's connected as a media device) but doesn't show up on my laoptop.

Any clues?

Thanks!

H x

[jonsie]

I once had the same problem and found that the USB cable was the problem. Symptons were exactly as you describe. Do you have another cable to try?

[MI5]

Also, if you have just updated to lollipop, you will need to give your laptop time to re load the drivers.

[hellynewman]

I updated lollipop about 2 weeks ago and it has worked since then, now just seems to have stopped for some reason, don't have a different cable (my s2 cable annoyingly doesn't fit) so will try and order a new one and see if that helps!

[viridis]

Lots of issues can come from connecting via hardware of the Cable, try going into computer control panel/ system/ hardware manager and, while connected, remove the phone from the list of devices. Then remove hardware of the cable.
Turn off pc
Turn on pc
Reconnect phone.

[Cleoriff]

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@viridis wrote:
Lots of issues can come from connecting via hardware of the Cable, try going into computer control panel/ system/ hardware manager and, while connected, remove the phone from the list of devices. Then remove hardware of the cable.
Turn off pc
Turn on pc
Reconnect phone.

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Really good answer @viridis 

[MI5]

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@hellynewman wrote:

(my s2 cable annoyingly doesn't fit) 

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It should fit - it is exactly the same......

[Anonymous]

Hi @hellynewman any luck with this? Let us know if you find a solution as it might help others having the same issue