Solved: Re: Communications notifications

nevzy31 · ‎15-02-2014

Can anyone help my dad has communications notifications on his front screen only when phone is locked but he has no idea were it's came from thanks in advance

MI5 · ‎15-02-2014

OK, I've found what you're seeing. It's one of the lock screen options that you can set. If selected it will show a summary of sms, email and other message services. You get to it by touching on the clock on the lock screen and sliding your finger to the right.
If you no longer want it on lock screen press and hold on the box and drag it to the bin at top of screen.

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎15-02-2014

Hi,

What phone are you using.

can you attach screen shots ?

With some phones you can pull down a notification screen down from the top of the phones screen and clear them there.

MI5 · ‎15-02-2014

We will need to know what the notifications are to be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

nevzy31 · ‎15-02-2014

It's a galaxy s3 he's using I pulled down the notification bar to see if there was anything on it but nothing that would make that message appear

Anonymous · ‎15-02-2014

@nevzy31 wrote:
It's a galaxy s3 he's using I pulled down the notification bar to see if there was anything on it but nothing that would make that message appear

Can you add a screen shot of what notification your talking about.

nevzy31 · ‎15-02-2014

Mi5 there are no notifications there it's just a square box with communications notifications as like the title of said box

MI5 · ‎15-02-2014

@nevzy31 wrote:
It's a galaxy s3 he's using I pulled down the notification bar to see if there was anything on it but nothing that would make that message appear

But what message is it - ie what does it say in the message ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎15-02-2014

@nevzy31 wrote:
Mi5 there are no notifications there it's just a square box with communications notifications as like the title of said box

So it's just a blank box?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

nevzy31 · ‎15-02-2014

Yeah it's just a blank box with communications notifications as the title I would say

MI5 · ‎15-02-2014

Never seen that before at all.....
I can only guess they must be coming from an app he has installed ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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