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Level 1: Joiner
Posts: 12
Registered: ‎06-12-2018
Accepted Solution

Charging port problem

Hi, my Sony Xperia xa1 has a sudden problem with charging, the guru said it's a problem with the phone port itself and to take it into Carphone warehouse where I purchased it from to get it fixed, has anyone else had this problem with their phones? My phone will now not charge at all unless I wiggle the lead about and hold it in place to get a connection, even then it's in and out of charging the phone.

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Posts: 86,106
Topics: 526
Solutions: 10,777
Registered: ‎04-04-2012

Re: Charging port problem

Unless it is abuse, it should be covered under warranty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,043
Registered: ‎31-03-2010

Re: Charging port problem

@pip1 You're going to have to take it to CPW as you've been advised. If it has to be sent off for repair, back up anything you need, delete anything that may be sensitive (i.e. banking app details), and make sure you remove the sim.

I DO NOT WORK FOR O2

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Level 1: Joiner
Posts: 12
Registered: ‎06-12-2018

Re: Charging port problem

Thankyou, how do I back it up please?
Posts: 86,106
Topics: 526
Solutions: 10,777
Registered: ‎04-04-2012

Re: Charging port problem

@pip1 https://community.o2.co.uk/t5/How-to-Guides/Backing-up-your-phone/bc-p/1114212

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 12
Registered: ‎06-12-2018

Re: Charging port problem

Thank you all for all your help, I have my phone back and is now fixed, they problem was a faulty battery and not the port
Posts: 86,106
Topics: 526
Solutions: 10,777
Registered: ‎04-04-2012

Re: Charging port problem

Good news @pip1

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)