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Change data settings from iphone to android

Anonymous
Not applicable

I've just changed from an iphone to samsung galaxy and was advised by 02 to change my data settings from iphone to android. I've been searching online to find out how to do this but I can't find anything.  Can anyone help? thanks

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MI5
Level 94: Supreme
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You need to sign out of iMessage on your iPhone and remove your phone number. If this is not possible anymore you can call Apple and ask them to remove your number manually from their servers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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Toby
Former Staff
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Hi Rach,

Just to let you know, I've moved your post to the Android section, as you'll get more advice suited to your needs slight_smile

Welcome!
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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viridis
Level 56: Guvnor
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Hi, go to my O2 on the O2 site and log in.
Go to bolt ons and select manage my bolt ons.
Swap data bolt on for iPhone with data bolt on for general smartphones.
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viridis
Level 56: Guvnor
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Site's changed.
It's now found in
Allowances
Data bolt on (under this says swap my data plan)
Message 4 of 9
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Anonymous
Not applicable
Ring 202 and they'll change your account settings to come off iData settings.
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jonsie
Level 94: Supreme
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Be prepared for lengthy wait though if you call 202, they will likely be very busy today.

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Anonymous
Not applicable

thanks everyone that's my first problem sorted. I am now having a further problem with 02 seem to be unable to resolve.

 

Because I had an iphone previously anyone who is sending me a txt from an iphone is automatically sending me an imessage and I am not receiving them as I no longer have an iphone.  Does anyone know how to resolve this?  I thought the answer to my original problem would resolve this also but it hasn't worked and I am sick of being on hold to 02 and the live online chat wasnt much better 😞

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Anonymous
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MI5
Level 94: Supreme
  • 151776 Posts
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Registered:
You need to sign out of iMessage on your iPhone and remove your phone number. If this is not possible anymore you can call Apple and ask them to remove your number manually from their servers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 9
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