Solved: Re: Cancel Account

Anonymous · ‎11-04-2017

Good morning,

I have decided to renew my phone and move to a new service provider and I require the PAC number for my phone so that I can retain my number. Can you supply me the PAC number please.

gmarkj · ‎11-04-2017

Hi @Anonymous this is not customer services.
Please remove your mobile number (click options on your post, then edit and remove the number).
If you are on contract then you can do this through the My o2 app, otherwise you will need to contact customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎11-04-2017

Hi @Anonymous this is not customer services.
Please remove your mobile number (click options on your post, then edit and remove the number).
If you are on contract then you can do this through the My o2 app, otherwise you will need to contact customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎11-04-2017

Sorry about that it's not very clear who you contact...I will do that now.

MI5 · ‎11-04-2017

Help guide to leaving here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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